Frequently Asked Questions

Care and Maintenance

What is the best way to clean my stone benchtop?
For all types of surfaces (natural stone and engineered stone) generally a clean, damp cloth will do the trick. For more stubborn stains, use a few drops of non-bleach, non-abrasive, neutral PH stone cleaner (available at most hardware stores like bunnings), or a small amount of mild liquid dishwashing detergent mixed with warm water.

For best results, use a clean rag mop on floors and a soft cloth for other surfaces.
NOTE: Some manufacturers (like Caesarstone or Smart Stone) will send you a complimentary cleaning kit with cream cleaner included, when you register your warranty online. Check manufacturer’s websites for details.

Can I put hot pots and pans directly onto my stone benchtop?
This is not recommended for any natural or reconstituted stone benchtop as the sudden change in temperature can cause it to react and either stain (burn), fracture or crack.

Product and Purchasing

Should I use marble or granite for my kitchen benchtop?
Granite is a more suitable and durable stone than marble to use for a kitchen benchtop as it has a high resistance to scratching and heat, will not etch with acidic liquids and does not absorb moisture like marble. It is also more resistant to bacteria as it is less porous. Beware of cheap imitation granites though as these contain some calcite and will etch. Test with lemon juice to ensure the stone you are purchasing is pure granite. If the stone contains some calcite it will etch or develop a dull spot. If you use marble, expect it to stain, and understand that to keep it looking good it will require regular repolishing.
Can I order the stone benchtop by itself, without installation?
Yes, you can. Simply specify on your quote request and we will give you a supply only price.
Is the removal of my old benchtop included in the quote?
No, however, we can include a cost to remove your old benchtop if required. Please contact us on 0433 472 142 to discuss the details so we can recommend the best course of action and ensure you are not without a benchtop for too long.
Warranty – How do I register my benchtop for warranty?
Please check your stone manufacturer’s website for more details and download the warranty form.
Do you sell offcuts?
Yes, we do. Contact us on 0433 472 142 and we will see if we have what you are looking for. Offcuts can be picked up from our factory in Dandenong.
Can I view the stone in person?
Yes, you can. Contact us on 0433 472 142 to book in a time.

Fabrication, Installation, Delivery & Pick Up

What are the delivery rates, and will I be notified when the product leaves your warehouse?
Delivery rates will be based on your postcode and it will be included in the quote amount.
You will be notified by email once the product leaves the warehouse.

The delivery company will get in touch with you before delivering your product. Please note delivery is ground floor delivery only. If there are stairs involved, please let us know before placing an order and we will quote the delivery fees for you.

How long will it take to make my benchtop?
Production of your stone benchtop usually takes 5-10 working days from final check measure (templating), in some cases we can do it sooner than this.

However, during busy times there may be a longer wait than usual. Our estimators will let you know our current lead times at the time of quoting. If timing is critical on your job, please let us know during the quoting stage and we will advise whether it is achievable before we proceed.

Do you offer installation?
Yes, we do offer an installation service for a small fee. Simply specify on your quote request and we will give you a supply and install price. All payments must be fully cleared a day before installation date.
Do you offer delivery or pick up?
Yes, we deliver across Melbourne and pick up is also available from our Dandenong warehouse. All payments must be fully cleared before delivery or pick up.
What areas in Melbourne do you service?
We service all of Melbourne.


Combining over 25 years of experience in handling all types of stonemason work,
we are your local, trusted and professional stonemason and installation team.


Prestige Zion Stone
3 Mills Road, Dandenong 3175

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